Payment Methods

How can I pay for my order at www.libalika.com?
We support the following payment options at www.libalika.com:

Cash On Delivery (available in selected pin codes). COD is now available for all india orders, and you can choose it as the shipping method and also the payment method on the checkout page.

How does the COD (Cash on Delivery) payment option work?
www.libalika.com’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes with an additional fee of Rs.60.

Why can’t I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to the following reasons:
1.Our courier partners may not support the Cash on Delivery option for your delivery address.

What is COD limit?
www.libalika.com reserves the right to determine the COD limit for every customer and/or orders but we do not have any limit for the COD order right now. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on www.libalika.com?
There are NO hidden charges when you make a purchase on www.libalika.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the total value of the products in your cart and our shipping policies. Please check our shipping policies for the same.

I am being charged GST amount on my order. What is GST?
Goods and Service Tax ("GST") is a destination based tax on consumption of goods and services. GST is levied at all stages right from manufacturer up to the retailer who sells the goods for final consumption. Customers are the ultimate bearer of the taxes and there is no cascading of tax as tax payable at each stage is available for set-off.

How is the GST amount decided?
Following rules will govern whether or not GST will be applicable to the products purchased by you:
1. GST applicability: For a product, If a seller is required to get registration under GST, the seller then have to charge the GST on all of its sales.
2. GST amount: The amount of GST collected from customer depends on the category:

-Apparel/Clothing: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

-Footwear: Max 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

-Home Furnishing: Min. 5% - Max. 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

-Accessories/Other Categories: Max 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis the warehouse (based on the availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under www.libalika.com’s shipping policy.